"bigWebApps was open to any ideas to help make their HelpDesk solution better. When we decided to utilize bigWebApps, a true partnership was formed. Working with the bigWebApps team is what a handshake used to mean!"

Dan Bramblet, Director of Engineering
Dolce Atlanta-Peachtree

"We have seen a revolution in our information and customer service management abilities with bigWebApps HelpDesk. With HelpDesk, we have had an increase in communication across our structure from end users to technicians. Since the techs can access their tickets from any computer in real time, they can be prioritized by location, which reduces travel time wastes and also delivers service in a more timely, efficient manner."

Brian Paone, Technology Support Supervisor
St. Johns County, Florida, US

"Our maintenance and technology departments are now able to run more efficiently. Requests do not "fall through the cracks" and we are able to respond to requests based upon the order they were submitted rather than the person that squeaks the loudest. As a department director I can look at the tickets being submitted and how the technicians are responding. This will be an invaluable tool as we look at a redivision of workload for next school year."

Dana Gunn, Technology Coordinator
Tift County Schools, Georgia

"The price, the quality of software, the level of service and responsiveness you are getting makes working with bigWebApps an overall great experience."

Jim Crum, Manager of IT Services
Western Computer Services, Inc.