"We needed a web-based system that could handle complex transactions but was simple to use and able to grow with increasing demands. [HelpDesk] was a scalable solution that was flexible, simple in design, easy to use and easy to learn."
"When we decided to utilize bigWebApps, a true partnership was formed. Working with these guys is what a handshake used to mean."
"The biggest benefit has been in being able to paint a picture of the real situation and being able to justify budgets and staffing to meet the school’s technology needs."
"Before HelpDesk we would have had a ‘gut-feeling’ that a particular person was overloaded in an area because we were getting a large amount of complaints. But now with the data, we are able to pinpoint and identify problem areas before the complaints start."