Review bigWebApps HelpDesk

    With HelpDesk, Life at Work Will Be So Much Easier, You're Going to Wish You Chose an Educational Career Path

    Why you should drop out of school and get a GED (Great hElp Desk)

    • INDIVIDUALITY

      Eliminate being forced to adhere to their curriculum and make your own. With HelpDesk, a built in knowledge base system allows you to create and customize your own internal support documentation. Quickly create multiple views of the support process which allows use of the direct ticket tracking tool. WARNING this is known to create an instant bond with your help desk. Being in love does make the work day go by quicker.

    • VISIBILITY

      HelpDesk provides a flexible and individualistic reporting system. Know the statuses of the reports at all times. You also have the ability to promptly locate and save all reports. With the ticket tracking tool, more time can be spent on getting those report cards ready then getting aggravated with a reporting system. After all isn’t the point of a help desk reporting system to report the work?

    • FIDELITY

      Freedom at school breeds responsibility, on you. Without simple rules, chaos occurs. At HelpDesk, we have created an area in the program specifically for notification rules. Maintain order and organization by deciding who needs to be notified about a certain ticket. Divert the important points to the right people instead of distracting the others. Overall, less time reading baloney emails and more time teaching those lovely children.

    • CAPABILITY

      All of your work is at one place so why isn’t your help desk information? At HelpDesk we felt the same way. Along with the easy reporting, asset management is in the same central location. The list of flagged and fixed assets can be customized, assigned to locations, and saved for simple searching. One direct log-in gets you any information quickly and efficiently. It’s so mindless you will start volunteering to do the state audit report.

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    With the move from Schooldude to HelpDesk, reporting and customization became efficient and simple. Users now have the ability to track their own tickets which saves us a lot of time and headaches. This is exactly what the school system was searching for.

    Brandon, IT Supervisor