Help Desk Software Features Tour | bigWebApps HelpDesk a Customer Support Solution

Tour The Software

Chaos, meet Order.

~~Messy Emails~~ Intelligent Tickets
~~Missing Parts~~ Real-time Tracking
~~Angry Mob~~ Smiling Faces

“... the best help desk
solution on the web ...”

HelpDesk is easy-to-use, easy to set up, and flexible enough for any organization.

Our customers are calling it “integral”, “invaluable”, and “revolutionary”...

to see why

Or, see our pricing.

Ticket Management Has Never Been So Easy

Tickets are able to be routed and assigned to any technician based on a set of business rules you decide. Once a technician has been assigned, they will easily be able to search and sort their ticket list to properly prioritize their workload. The system will automatically help store any ticket modifications made to the tickets to ensure no data is lost and complete accountability is acieved.
Setup? What Setup?

HelpDesk now integrates with LDAP for management of your user accounts and groups by way of Microsoft Active Directory. You can manage access controls from your local databae without the hassle of managing yet another third-party system. It's just one more thing to make your IT life a little easier
So That's Where The Printer Is!

Asset management is a key piece in managing any support department. Being able to track where an asset is located, who it is assigned to, and how often you have fixed the darn thing is important information. HelpDesk seamlessly ties in the tickets to your assets, giving you complete visibility across your customer support.
Everybody Loves Email

The greatest communication tool created was the "email". It is said it is "so easy that even your mom can do it". We didn't want to try and break the habits of your users sending an email to you for support. Instead we decided to play nice with email. With our email parser, you can capture the information your end-users are sending and instantly assign a ticket to the correct technician. Any communication over email can also be recorded in the ticket's history log.

Customize Your Heart Out

Everyone has different tastes, styles, and images they want to provide for their customers. And who are we to say they can't!? HelpDesk offers easy customization to help match your company's look and feel. Add a logo here, use some HTML and CSS there and presto! Your HelpDesk solution looks like an internal support solution.

Add custom messages to be set out with each new email created and each ticket closed. Basically, anywhere there is whitespace in the HelpDesk solution, you can make it your own!

Tour The Software

Chaos, meet Order.

Ticket Management Has Never Been So Easy

Setup? What Setup?

So That's Where The Printer Is!

Everybody Loves Email

Customize Your Heart Out

HelpDesk by bigWebApps

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