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Ticket Management

Route tickets based on business rules to ensure tasks are assigned to the best service provider.

Assign and monitor technician time for each project.

Track the location, work history and total cost of ownership on all of your tagged assets.

Schedule tagged and bulk assets to be frequently audited by your organization’s users.

View all tickets, follow ups, assets and projects related to individual accounts.

Track work order history, maintain inventory and manage the purchase order process.

Review service workloads and communicate performances to administration.

Avoid re-learning old support issues by converting tickets into knowledgebase articles.