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Internal Knowledgebase Support

Tired of researching issues that you know have been solved already? bigWebApps HelpDesk has solved this problem for you with an integrated Knowledgebase tool.

Knowledgebase articles are created from trouble tickets. Every time a support ticket is closed, simply save the problem, cause and resolution for future support requests by clicking on "Add Knowledgebase Article." The Knowledgebase feature is a great tool to avoid re-learning old support issues. Edit and expand new and existing articles as needed at any time.

Answer Once for All

Searching is simple. Chances are if you are having an issue, someone else has also and knows the quick route to the solution.

If you believe the support issue has been addressed before, simply click on the Knowledgebase tab and browse for the topic. You can then search by keywords or by the article ID number. There is even an option to browse all articles added to your organizations internal knowledgebase. Articles are displayed in a symptom, cause and resolution format making it easy for your technicians to solve a specific issue.

Save Time

With bigWebApps HelpDesk, you now have a knowledgebase platform that saves you time and contributes to a self-help system.

You can store all the information you need within the HelpDesk system. Our Knowledgebase provides on-demand learning for recurring issues and reduces the support load by encouraging a self help process. Answer once and done.

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