Tour

Manage Projects

The time has come to ditch those sticky notes and notepads that the team has been keeping important project information on. The work order management feature is easy to use and provides the tools your organization needs.

bigWebApps HelpDesk includes a project management feature which allows the entire team to remain aware of what’s going on with a project at any given time. Related trouble tickets can be grouped into one project to improve efficiency while a summary view provides an instant overview of tasks that still needs to be completed.

Integrated Time and Billing Management

Easily record hours through the ticket or project interface and from there choose the rate plan for that specific SLA. This gives you really simple per-project tracking and invoicing for your customers.

Assign and monitor technician time for each project. View the amount of time that has been spent on projects as well as an estimate of time remaining to complete each task through our reporting feature.

Centralized Project and Resource Management

Eliminate guessing about every aspect of a project. Now you can provide complete details about an entire project in one location and accurately estimate the scope of work.

Assign sub-projects to a parent project and assess how to best utilize current resources. Knowing your teams’ experience and strengths allows you to assign projects based on areas of expertise. After assigning a project, you can determine how long technicians take to complete each task on a project and use that information to estimate for future projects.

  or  Contact Online  or  (866) 996-1200