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Informative Reports

Reporting is a must for determining the strengths and weaknesses within your team. bigWebApps HelpDesk Reports allows you to see the good, the bad and the ugly in black and white.

Now be aware when technicians continuously perform well and close tickets within the determined standards. Reports show if workloads are too light, heavy, or just right with how effectively your technicians are working. This information can be used for internal performance monitoring and to campaign for your budget. After all, no matter how great your service appears to be, the numbers do not lie.

Visually Track Goals and Metrics

Create Service Level Agreements and monitor clearly established goals with client specific reports.

Custom reports allow you to immediately know when you are on track and when you have fallen short. You will be able to track your team's progress with the ability to quickly switch gears if their progress starts to fall below the stated goals.

Account Based Custom Reporting

Target specific information using an advanced filter. Save the results as a custom report and retreive it later with one click.

Within a few clicks obtain detailed information about any given account. The information available includes the service and budget goals, response and closure rates, open tickets, on-hold tickets, and ticket averages. If you can think of it, there is a custom report for it. bigWebApps HelpDesk makes everything available in quick real time visibility.

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