Someone has Seized My Mouse!

Now you are able to either take over desktop of your customer and perform support or display your monitor to the end user. All chat and information conducted during the session is automatically stored within the service ticket.

1. A small client is downloaded to both the technician's and user's computers. This software is small and quickly downloaded for a pain-free experience.
2. The software connects technician and user right away, without confusing configuration changes or long step-by-step instructions.

Creating A Ticket Is As Easy As Sending An Email

Tickets are able to be created to your support department via a special encoded email. All conversation recorded over email through 'Replies' will also be stored in the ticket history log for future reference.

Users don't have to relearn the process or change their existing workflows. You can get your entire support service up and running in 90 minutes, working faster and easier than ever before.