Generate Insightful Reports
Ticket Counts
Ticket counts are a great measure of the work being done on an account. Check to make sure no account's falling behind and see exactly how much progress you're making in each area.
Logged Time
Find out how much time each of your technicians is spending on each of their accounts. Make sure no one's over-stretched and that everyone's getting their work done.
Closure Reports
Nothing's better than closing a ticket. With Ticket Closure reports, you can see how much time you're spending on tickets compared to how much time you wanted to spend. Find out how many tickets were closed on time, and how many were closed late.
Technician Performance
With Technician Performance reports, you can find out which of your technicians are working miracles and which are falling behind. Find out how many tickets they're closing, how long it takes them to close, and how many they've got stacked up.
Cost Per Account
Get a handle on exactly how much work and money is going into each account in the system. Find out the actual cost of the account by totalling time, labor, and travel.