A Powerful Ticket System
Detailed, Rich Tickets
The more you know, the easier it is to solve problems. HelpDesk Tickets are rich and informative, giving you all the information you need about an issue in one place.
Tickets also make it easy to prioritize, follow up, and track expenses.
Ticket Worklists
Ticket worklists make it easy to stay on top of all open tickets. Powerful sort capabilities and color coding make it painless to figure out what's most important and decide what you need to do next.
Easy, Professional Responses
Responding to tickets is simple, encouraging technicians to post their updates and keep clients engaged. Spell check helps to ensure proffesionalism and avoid responses riddled with spelling errors.
Closing Tickets is the Best Part
The problem's solved, and the client's happy. Time to close the ticket. The Close Out form keeps track of the overall information about a ticket, including total time logged and expenses.
Plus, nothing feels better than a nice, solid click of the "Close Ticket" button. Just don't hurt your mouse.